📝 Terms & Conditions

Effective Date: 22/05/2025

Welcome to Lumi Nest!
These Terms and Conditions (“Terms”) govern your use of our website https://luminest.co.in and your relationship with us as a customer.

By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before making any purchase or using our website.

🛒 1. General Information

The website https://luminest.co.in is owned and operated by Lumi Nest.
Throughout the site, the terms “we”, “us” and “our” refer to Lumi Nest.
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

📦 2. Products and Services

All products listed on our site are subject to availability.
We reserve the right to discontinue any product at any time.
Product colors and finishes may slightly vary due to photography lighting or screen display settings.

💳 3. Pricing and Payments

All prices are listed in INR (₹) and are inclusive of applicable taxes unless mentioned otherwise.
We reserve the right to change prices at any time without prior notice.
Payments must be made in full before an order is processed and shipped.
We use secure payment gateways (Razorpay, PayPal, PhonePe, etc.) to ensure your information is safe.

🚚 4. Shipping and Delivery

We aim to dispatch all orders within 1–3 business days.
Delivery timelines may vary based on your location and courier partner.
You will receive tracking details once your order is shipped.
Lumi Nest is not responsible for delays caused by courier services, weather conditions, or external disruptions.

🔁 5. Return & Refund Policy

We offer a 7-day return policy on eligible products.
Returns are accepted only if the item is damaged, defective, or incorrect.
To initiate a return, contact us at contact@luminest.co.in with images and details within 7 days of delivery.
Refunds will be processed to your original payment method once we receive and inspect the product.
Products must be returned unused, in original packaging, and in resellable condition.

🔒 6. Privacy

Your use of this site is also governed by our Privacy Policy.
We collect and use your personal information only as outlined in our privacy practices.
We do not sell your data to third parties.

✅ 7. Eligibility

You must be at least 18 years old to make a purchase on our site.
If you are under 18, you may use the site under the supervision of a parent or legal guardian.

📵 8. Prohibited Uses

You agree not to use the website:

For any unlawful purpose
To solicit others to perform illegal acts
To infringe on our intellectual property
To spam, phish, or spread malicious code
To collect data from users without consent

✍️ 9. User Comments, Reviews & Submissions

By posting reviews, comments, or submitting content, you grant us the right to use, edit, and display that content publicly.
We reserve the right to remove any user content that is offensive, misleading, or violates our Terms.

🛠️ 10. Changes to the Service and Terms

We reserve the right to modify or discontinue the website (or any part of it) at any time without notice.
Any updates or changes to these Terms will be posted on this page with an updated “Effective Date”.

🧾 11. Intellectual Property

All content on the site including text, images, product designs, graphics, logos, and icons is the property of Lumi Nest and is protected by Indian copyright and trademark laws.
You may not copy, reproduce, distribute, or exploit any content without prior written consent.

🧑‍⚖️ 12. Limitation of Liability

Lumi Nest is not liable for any indirect, incidental, or consequential damages resulting from your use of our site or products.
Our maximum liability to you for any damages related to your use of the website is limited to the amount you paid for your purchase.

🏛️ 13. Governing Law

These Terms are governed by and construed in accordance with the laws of India.
Any disputes will be subject to the jurisdiction of the courts of Kolkata, India.

📬 14. Contact Information

For any questions about these Terms, reach out to us:

Lumi Nest Support
📧 Email: contact@luminest.co.in
📱 WhatsApp: +91-9434687372
🌐 Website: https://luminest.co.in

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